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Hospitality Specialist Hero Homewood

Hospitality Specialist

Full Time • Hero Homewood

Company Overview

Started as a pop-up shop at Birmingham, Alabama’s Pepper Place Farmer’s Market, Hero Doughnuts and buns is the evolution of founder Wil Drake’s efforts to bring authentic, brioche-style doughnuts with creative and classic flavor combinations to everyone. Doughnuts are much more than a quick breakfast item—they evoke nostalgia, spark joy and create happy memories. There are now multiple locations of Hero Doughnuts and Buns in Birmingham and Atlanta with plans for expansion to Charleston, SC. And beyond. The menu includes breakfast, burgers and lunch sandwiches made with house-made, fresh brioche buns as well as full breakfast plates and salads. We offer squeezed to order orange juice, Domestique drip coffee as well as Nitro Cold Brew and Draft Lattes. Fun adult beverages—beer, wine, mimosas, spiked lattes and other brunchy drinks are offered as well! Friendly, enthusiastic employees welcome guests into our cheerful, fun spaces with the promise of good times and great food.
 

Job Summary

The Hospitality Specialist's role is to provide “Guest First” service at all times, making the Guest the heart and passion of all they do. This includes friendly and timely interaction with Guests and Employees, ringing, suggestive selling, answering questions, taking and delivering the Guests’ order, cooperative service, and following up to ensure each Guest receives their correct food and/or drink order. Every Guest is made to feel welcome at all times.
 

Responsibilities

  1. Greets guests, explains specials, and menu using descriptive words and listens and responds to questions.
  2. Suggestively sells appetizer, entrée and dessert menu items by describing each item in an appetizing way.
  3. Performs service duties for other employees in the dining room by delivering food to the guests when orders are ready in the kitchen and providing guest assistance in the dining room.
  4. Performs duties that require organization, speed, efficiency and bending and lifting.
  5. Handles multiple priorities, works under stress and exercises good judgment when dealing with guest situations and complaints.
  6. Maintains cleanliness throughout restaurant and performs weekly maintenance.
 

Qualifications

To perform this job successfully, an individual must be able to perform each job responsibility. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  1. Ability to see, hear, read, and write. Basic math and verbal communication skills required.
  2. Ability to comprehend and follow written and verbal direction.
  3. Must be able to speak clearly and listen attentively to guests, other employees and managers.
  4. Possess basic math skills and have the ability to handle money and operate a point-of-sale system.

Benefits/Perks

  1. Health Insurance
  2. Dental Insurance
  3. Vision Insurance
  4. Life Insurance
  5. Disability Insurance
  6. Employee Discount
  7. Flexible Schedule
  8. Vacation Pay
Compensation: $15-$20

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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Expires 5/31/2023


Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.


How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:


Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
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  • Cardiovascular or heart disease
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  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
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  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
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Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

i Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

BENEFITS

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Employee Percentage
Flexible Schedule
Vacation Pay
Disability Insurance