Manager Hero Charleston


Full Time • Hero Charleston

Company Overview

Started as a pop-up shop at Birmingham, Alabama’s Pepper Place Farmer’s Market, Hero Doughnuts and buns is the evolution of founder Wil Drake’s efforts to bring authentic, brioche-style doughnuts with creative and classic flavor combinations to everyone. Doughnuts are much more than a quick breakfast item—they evoke nostalgia, spark joy and create happy memories. There are now multiple locations of Hero Doughnuts and Buns in Birmingham and Atlanta with plans for expansion to Charleston, SC. And beyond. The menu includes breakfast, burgers and lunch sandwiches made with house-made, fresh brioche buns as well as full breakfast plates and salads. We offer squeezed to order orange juice, Domestique drip coffee as well as Nitro Cold Brew and Draft Lattes. Fun adult beverages—beer, wine, mimosas, spiked lattes and other brunchy drinks are offered as well! Friendly, enthusiastic employees welcome guests into our cheerful, fun spaces with the promise of good times and great food. 

Job Summary

The Manager’s role is to provide uncompromised excellence at all times, making the People and the Food the heart and passion of all they do. This includes ensuring consistent execution of all FOH and BOH systems and profitability by providing and ensuring quality training, coaching and follow-through. The Manager is accountable for service standards, systems, cleanliness, organization, Employee engagement and the Guest experience including suggestive selling, answering questions, taking and delivering the Guests’ order, follow up to ensure each Guest receives their correct food and/or drink order, and every Guest is made to feel welcome at all times.


  1.  Knowledgeable of all Dining Room and Kitchen systems and operations; must demonstrate the ability to run effective shifts in all aspects of the restaurant. 
  2.  Provides direction, coaching, and leadership for all Employees including training, safety and sanitation, and company policies and procedures.
  3. Communicates effectively with the Management Team and staff. 
  4. Effectively maintains the restaurant’s facility, both exterior and interior, to the Company standards (clean, neat, and organized) and ensures sufficient supply levels of tools available for both FOH and BOH  Employees to execute their responsibilities. 
  5. Writes department schedule, effectively maintaining labor goals and Guest satisfaction. The schedule should be planned using forecasted sales and labor budget, while taking Employee availabilities, requests and vacations into consideration. 
  6.  Responsible for posting department schedule in a timely manner. Ensures adequate advance notice is provided when posting holiday schedules. 
  7. Communicates effectively with vendors. 
  8.  Knowledgeable of inventory procedures and is able to complete weekly inventory in their area of responsibility. 
  9. Provides direction, coaching, and leadership for all employees including FOH and BOH training, safety and sanitation, and company policies and procedures. 
  10. Interviews and assists in the hiring of all departments to maintain appropriate staffing par levels. 
  11. Effectively maintains an area of responsibility in restaurant.
  12.  Maintains a strong sales focus, and coaching Employees throughout and after the shift


To perform this job successfully, an individual must be able to perform each job responsibility.  The requirements listed below are representative of the knowledge, skill and / or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
  1. Exceptional leadership and motivational skills required. Must be able to attract, train, develop and retain the very best Employees in the industry. 
  2. Exceptionally strong Guest focus mentality, with the ability to provide an exceptional dining experience for each Guest. 
  3. Ability to define, measure and attain stretch financial goals for the restaurant – with a focus on year-over-year sales growth, Guest count increases, effective staffing levels, great service, add-on sales, and labor cost management. 
  4. Ability to see, hear, read, and write. Basic math and verbal communication skills required. 
  5. Ability to comprehend and follow written and verbal direction.


  1. Health Insurance
  2. Dental Insurance
  3. Vision Insurance 
  4. Life Insurance 
  5. Disability Insurance
  6. Employee Discount
  7. Flexible Schedule
  8. Vacation Pay

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

(if you already have a resume on Indeed)

Or apply here.

* required fields


U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Form CC-305
OMB Control Number 1250-0005
Expires 5/31/2023

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

i Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Employee Percentage
Flexible Schedule
Vacation Pay
Disability Insurance